ITIL V5 Foundation
ITIL® Experience (Version 5) is intended to provide candidates with the guidance needed to create products and services that feel as good as they function, in alignment with the ITIL guidance.
About this course
The ITIL® Foundation (Version 5) by PeopleCert is the essential entry point for professionals seeking foundational knowledge in modern digital product and service management. Designed for roles such as IT Service Managers, Incident Managers, and Service Delivery Managers, this course prepares candidates for the official ITIL Foundation (Version 5) certification exam, establishing a common language for effective IT service management across organizations. With over 3 million ITIL certifications achieved globally and adoption by 82% of Fortune 500 companies, the framework remains a critical standard in the industry. The curriculum covers core concepts including the ITIL Value System, guiding principles, the four dimensions of product and service management, and continual improvement, ensuring learners understand how value is co-created across digital services. Students engage with key components such as value stream mapping, lifecycle thinking, and AI integration within digital service environments, gaining practical understanding through scenario-based learning aligned with real-world operations. The course emphasizes hands-on comprehension of management practices like Incident Management, Change Enablement, and Service Level Management, contextualized within platforms such as ServiceNow and integrated with technologies including AI governance and automation tools. Learners explore how organizations apply ITIL guidance to improve collaboration, visibility, and outcomes across complex, AI-enabled environments. A key component includes analyzing real-world service improvement scenarios using the ITIL Continual Improvement Model, enabling students to identify inefficiencies and propose data-driven enhancements within simulated organizational workflows.